AN INSIGHT INTO

Parent communications

Here at Ercall Wood our primary method of communicating information to parents is

via the My child at School (MCaS) mobile app, or via the web-based version.

We use MCAS to

Share attendance and behaviour information, and any other notifications we need to share with families.

We will also be using MCaSit to book parents evening appointments; without access to MCAS, you will not be able to make parents evening appointments.

MCaS can be downloaded from the iOS App Store and the Google Play Store, look for MyChildAtSchool – Parent App.

Once downloaded the MyChildAtSchool App icon will appear on your phones home screen

Tap the icon to open the app and select the Activate button. You can then enter the academies postcode (TF1 2DT), or school ID (11281). When it asks you for your email address, please ensure it is the email address you have registered with the academy.

If you have difficulties in accessing the web version or the application, please contact our IT team with your child’s name and year group via our contact page.

The app has many more functions, and the academy will be rolling out more of these in the future.

Communication pathway for parents

Please use these pathways so we can best respond to your query or concern. These options are also available through our contact form. Our academy opening hours can be found here.

Concern	Stage 1	Stage 2	Stage 3	Stage 4
If you’re concerned about a pastoral issue	Contact your child’s Pastoral Year Leader or Form Tutor Response time within 2 academy days	If unresolved, contact our Assistant Principal: Student Behaviour Response time within 2 academy days	If unresolved, contact our Vice Principal: Inclusion Response time 2 academy days	If unresolved, contact the Principal's Office to organise a meeting with the principal. Response time 2 academy days
If you’re concerned about an aspect of your child’s learning	Contact the individual department Response time within 2 academy days	If unresolved, contact our Assistant Principal: Teaching and Learning Response time 2 academy days	If unresolved, contact our Vice Principal: (Student Performance) Response time academy	If unresolved, contact the Principal's Office to organise a meeting with the principal. Response time 2 academy days
If you’re concerned about an aspect of your child’s mental health	Contact your child’s Pastoral Year Leader Response time within 2 academy days	If unresolved, contact our Assistant Principal: SENDCO Response time within 2 academy days	If unresolved, contact our Assistant Principal: Mental Health lead Response time academy days	If unresolved, contact the Principal's Office to organise a meeting with the principal. Response time 2 academy days
If you feel your child has additional needs	Contact our Assistant Principal: SENDCO Response time within 2 academy days	If unresolved, contact our Vice Principal: Inclusion Response time 2 academy days	If unresolved, contact the Principal's Office to organise a meeting with the principal. Response time 2 academy days
If you’re concerned about a member of staff	Contact our Vice Principal Response time 2 academy days	If unresolved, contact the Principal's Office to organise a meeting with the principal. Response time 2 academy days
If you’re concerned about the safety and welfare of a child	Contact one of the Academy Safeguarding team Response time within 2 acadmey days	If unresolved, contact the Principal's Office to organise a meeting with the principal. Response time 2 academy days	If you are not happy with the response, call the Telford & Wrekin Family Connect Team on 01952 385385 or email on familyconnect@telford.gov.uk